Welcome to Charlotte Quality Tires
This website, located at charlottequalitytires.com, is operated by Charlotte Quality Tires ("we," "us," or "our"). Throughout the site, these terms apply to all visitors, account holders, and customers. By accessing our website, creating an account, or purchasing products from us, you agree to be bound by these Terms & Conditions, including all additional policies referenced herein.
Please read these terms carefully before making a purchase. If you do not agree to all of the terms, please refrain from using our services or placing an order.
1. Online Store & Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence. You agree not to use our products or services for any illegal or unauthorized purpose, nor to violate any laws in your jurisdiction while using our website. A breach of any of these terms will result in immediate termination of your account and services.
2. Product Information & Specifications
- Tire Specifications: We display accurate tire specifications — size, load index, speed rating, tread pattern, and UTQG ratings — sourced directly from manufacturer data sheets. We strive for accuracy but cannot guarantee that every specification is error-free.
- Product Images: Product photos are representative. Actual tire appearance (sidewall design, tread depth) may vary slightly from images shown.
- Fitment Responsibility: The customer is responsible for confirming that the selected tire is compatible with their specific vehicle, including correct size, load capacity, and speed rating. Our support team is available to assist with fitment questions — but the final selection decision rests with the buyer.
3. Order Placement, Pricing & Billing
- Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of the order. We reserve the right to accept or decline any order for any reason, including inventory discrepancies, pricing errors, or suspected fraudulent activity.
- Pricing: All prices are listed in US dollars and are subject to change without prior notice. The price charged is the price displayed at the time the order is placed and confirmed.
- Billing Accuracy: You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel orders if billing information cannot be verified.
4. Shipping, Returns & Refunds
All transactions, deliveries, and return requests are governed under our store policies:
- Shipping Policy — processing timelines, delivery zones, tracking information, and address requirements.
- Return & Refund Policy — 30-day return window, eligibility conditions, fee structure, and refund processing.
5. Payment Security
Your payment security is a top priority. Every transaction on our website is encrypted using Secure Socket Layer (SSL) technology. Charlotte Quality Tires does not collect, view, or store your full credit card numbers or payment credentials. All payment processing is securely handled by authorized, PCI-compliant third-party payment providers.
6. Prohibited Uses
You are strictly prohibited from using the site or its content:
- For any unlawful purpose or to solicit others to perform unlawful acts.
- To violate any international, federal, state, or local regulations, rules, or laws.
- To upload or transmit viruses, malicious code, or any material that may disrupt the functionality of the website.
- To collect or track the personal information of others without consent.
Violation of these provisions may result in immediate termination of your access to our services and, where applicable, referral to law enforcement authorities.
7. Limitation of Liability
Charlotte Quality Tires provides tire products manufactured to industry standards. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential damages resulting from improper third-party installation, misuse, neglect, or road hazard damage occurring after delivery. Our liability is limited to the purchase price of the product.
8. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Florida and the United States of America, without regard to conflict of law principles.
9. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes take effect immediately upon posting to this page. Your continued use of the website following any changes constitutes acceptance of the revised terms.