Our Commitment to Your Privacy
At Charlotte Quality Tires ("we," "us," or "our"), accessible at charlottequalitytires.com, the privacy and security of our customers are fundamental to how we operate. This Privacy Policy explains how we collect, use, safeguard, and handle your personal information when you browse our website, purchase tires, create an account, or interact with our support team.
1. Information We Collect
We collect only the information necessary to fulfill your orders and provide a seamless shopping experience:
- Order Information: Name, shipping address, email address, and phone number — required to process and deliver your tire order.
- Vehicle Information: Vehicle year, make, model, and tire size — provided voluntarily to help you find the right fit.
- Account Data: If you create an account, we store your login credentials (encrypted) and order history for your convenience.
- Communication Records: Emails and messages exchanged with our support team, retained to provide better service.
🔒 Charlotte Quality Tires does NOT collect or store: Social Security numbers, government-issued IDs, medical records, or full payment card credentials.
2. Payment Security & Data Protection
We implement industry-standard security protocols to protect your information:
- 🔐 SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
- 💳 PCI-Compliant Processing: Credit card transactions are processed exclusively through PCI-DSS compliant third-party payment gateways. We never view, store, or retain your complete card numbers.
- 🛡️ Access Controls: Personal data is accessible only to authorized personnel who require it to fulfill orders and provide support.
3. How We Use & Share Your Information
We use your information exclusively to:
- Process and ship your tire orders
- Communicate order updates and tracking information
- Respond to customer service inquiries
- Improve our website experience and product offerings
✅ We do NOT sell, rent, trade, or share your personal data with third parties for their independent marketing or commercial purposes.
We only share data with trusted service providers necessary to complete your order — including shipping carriers (UPS, FedEx, USPS) and payment processors. All partners are contractually bound to protect your data.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience — remembering items in your shopping cart, understanding site usage patterns, and improving performance. These are small data files stored in your browser.
You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features such as the shopping cart and account login functionality.
5. Your Data Rights
Depending on your location, you may have the following rights under US state privacy laws (including CCPA/CPRA where applicable):
- Right to Know: Request details about what personal data we collect and how we use it.
- Right to Delete: Request deletion of your personal information, subject to legal retention requirements.
- Right to Correct: Request corrections to inaccurate personal data we hold about you.
- Right to Non-Discrimination: We will never discriminate against you for exercising any of these privacy rights.
To exercise any of these rights, contact us at support@charlottequalitytires.com. We will respond to verified requests within applicable legal timeframes.
6. Children's Privacy
Our website is intended for adult vehicle owners and operators. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that a child has provided us with personal data, we will delete it promptly.
7. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.